Booking Terms & Conditions

1. The words we use

Wedding Booking — the agreement for Lia Hanson Hair to provide the wedding-day hairstyling services described in your accepted quote, including the date, location, services and minimum booking value.

Booking Fee — the initial payment specified in your quote, which is applied toward the total price of your Wedding Booking.

Balance — the remaining amount payable for your Wedding Booking.

Trial — a separate salon appointment, booked and paid for separately, where we plan and develop your wedding-day hairstyle. A Trial is not part of the Wedding Booking.

Trial Fee — the price of the Trial stated when the Trial is booked.

Stylist — Lia Hanson, another member of the Lia Hanson Hair team, or a suitably qualified contractor engaged by Lia Hanson Hair to provide services for the booking.

Wedding Day — the wedding date stated in your accepted quote.

In writing — email or a message through our booking or quote system. A text message, social-media message or other communication is treated as a confirmed change to a booking only when we confirm it in writing.

2. Your quote

2.1 Unless otherwise stated, a quote is valid for 14 days from the date it is issued. After that period, pricing and availability may change and we may issue a new quote.

2.2 Your quote will show the total price payable, including GST where applicable.

2.3 Your quote identifies the services included in your booking, which may include the number of people, services, location, travel and any parking, accommodation, early-start or other agreed charges. Anything not included in the accepted quote is not included in the Wedding Booking unless subsequently agreed in writing.

2.4 Before accepting your quote, please check the Wedding Day, location, services, minimum booking value, start time where known, Stylist where specifically agreed, price and any additional charges.

3. Securing your Wedding Booking

3.1 The initial Booking Fee stated in your quote is required to secure your Wedding Booking. Unless your quote says otherwise, it must be paid within 7 days of the invoice date. Until payment is received, the date is not reserved and may remain available to other clients.

3.2 Each of our Stylists takes one wedding booking per morning. Once your Wedding Booking is secured, we reserve your Stylist’s morning and the staffing and capacity required to provide your services. We may decline other wedding enquiries for that Stylist and morning, and begin scheduling, planning, administration, travel arrangements and team coordination.

3.3 The Booking Fee forms part of the total price of your Wedding Booking and is credited against the final amount payable.

3.4 If you later cancel, amounts that may be retained or become payable are dealt with under clause 7. Any amount retained following cancellation will be subject to applicable law and will not exceed an amount Lia Hanson Hair is lawfully entitled to retain, having regard to matters including work already performed, reasonable costs incurred, capacity reserved, reasonable loss resulting from the cancellation and amounts reasonably recovered or avoided through rebooking.

4. Balance and payments

4.1 Unless otherwise stated in your quote, the Balance is due 7 days before the Wedding Day.

4.2 If payment is overdue, we will contact you. If the Balance remains unpaid 48 hours before the Wedding Day, we may give you written notice that the Wedding Booking will be treated as cancelled if payment is not made. Any resulting cancellation will be dealt with under clause 7.

4.3 Additional people or services requested and accepted on the Wedding Day are charged at the applicable rate advised to you before the additional service is performed and are payable on the day.

4.4 Available payment methods and payment details appear on your invoice.

5. Trials — a separate service

5.1 A Trial is strongly recommended. A Trial is a separate salon appointment with its own appointment date and Trial Fee. The current Trial Fee will be disclosed when the Trial is booked.

5.2 The Trial and Wedding Booking are separate services. Booking or paying for a Trial does not reserve your Wedding Day. Your Wedding Day is secured only when the Wedding Booking is confirmed in accordance with clause 3. Likewise, rescheduling or cancelling a Trial does not by itself cancel the Wedding Booking.

5.3 If you need to reschedule your Trial, please tell us as soon as possible. Where at least 48 hours’ notice is provided, we will ordinarily move the appointment without an additional rescheduling charge. Where less than 48 hours’ notice is provided, or you do not attend, we may retain an amount reflecting the reasonable loss or cost associated with the missed appointment, subject to applicable law. A replacement Trial may require payment of the applicable Trial Fee.

5.4 If we need to reschedule your Trial, we will tell you as soon as reasonably possible. We will make reasonable efforts to offer suitable alternative appointments and, where appropriate and available, another suitably qualified Stylist. If we cannot provide the Trial within a reasonable time or an available alternative is not suitable and you are entitled to cancel that service under the Australian Consumer Law, we will provide the remedy required by law.

5.5 A change to the Trial appointment is not, by itself, a cancellation of the Wedding Booking. If you choose to cancel your Wedding Booking following a change to a Trial, the Wedding Booking cancellation will be dealt with under clause 7, subject always to any rights you have under the Australian Consumer Law.

5.6 Trial credit We may occasionally offer a Trial credit or other promotion. Where an offer applies, its eligibility requirements, amount and conditions will be disclosed to you in writing. Any Trial credit applies only in accordance with the terms of that particular offer.

6. Changes to your Wedding Booking

6.1 Wedding date If your wedding date changes, tell us as soon as possible in writing. If we are available on the new date, we may agree to transfer your Wedding Booking and payments to the new date. Unless otherwise agreed, one date transfer may be made without an administration charge. If we are unavailable on the new date, you may retain the original booking or cancel the Wedding Booking under clause 7, subject to your rights under the Australian Consumer Law. A further date change may require a new booking and will be discussed with you before any change is confirmed.

6.2 Minimum booking value Your accepted quote establishes the minimum booking value for the Wedding Booking. Our staffing, timing and reserved capacity are organised around that booking. If the number of people later decreases, the minimum booking value does not automatically decrease. Where practical, another person may take the place of someone who can no longer attend, provided the replacement service can be accommodated within the original schedule. We may agree in writing to reduce the booking, taking into account staffing, timing, work already undertaken and costs or losses reasonably associated with the change.

6.3 Additional people or services Additional people or services may be added where the schedule, staffing and timing permit. Any additional price will be disclosed and agreed before the booking is changed.

6.4 Timing Start and finish times should be confirmed as early as reasonably possible. Once confirmed, we organise staffing, travel and the wedding-day schedule around those times. Later changes will be accommodated where reasonably possible but cannot always be guaranteed.

6.5 Location Changes to the service location may affect travel, parking, accommodation, early-start or other reasonable costs. Any additional charge will be disclosed to you before the location change is confirmed.

7. Cancellation

7.1 If you cancel the Wedding Booking Cancellation must be communicated to us and takes effect when we receive your notice. If you cancel because you have changed your mind, changed suppliers, changed your plans or otherwise no longer wish to proceed, we may retain or recover reasonable amounts representing the loss and costs arising from the cancellation, subject to applicable law. This may include reasonable costs already incurred, work already performed, staffing or contractor commitments, administration and planning undertaken, and reasonable loss associated with capacity that was reserved for your booking and cannot reasonably be replaced. We will not seek to recover more than the loss or amount we are lawfully entitled to recover.

8 weeks or more before the Wedding Day: we may retain from amounts already paid the reasonable costs and losses arising from the cancellation, subject to applicable law. Any amount that we are not lawfully entitled to retain will be refunded.

Less than 8 weeks before the Wedding Day: because the opportunity to replace a wedding booking generally reduces as the date approaches, we may claim reasonable cancellation losses up to the unpaid balance of the Wedding Booking, subject to applicable law and less amounts reasonably recovered or loss avoided through replacement work.

We will make reasonable efforts to reduce our loss, including by accepting suitable replacement work where reasonably available. If replacement work reduces the loss caused by your cancellation, that reduction will be taken into account when calculating any cancellation amount. Nothing in this clause affects a right you may have to cancel because of our failure to comply with the Australian Consumer Law.

7.2 If we cannot provide the Wedding Booking If Lia Hanson Hair cannot provide the wedding-day services and cannot provide an appropriate substitute under clause 8, we will tell you as soon as reasonably possible. We will refund amounts paid for wedding-day services that will not be provided, as required by applicable law. Any refund due under this clause will be processed within 7 days. We will also make reasonable efforts to assist you in locating an alternative stylist if you would like our assistance.

7.3 Substitute Stylist Where substitution is permitted under clause 8 and is consistent with the service agreed in your accepted quote, providing an appropriate substitute Stylist is ordinarily the performance of the Wedding Booking rather than cancellation by Lia Hanson Hair. This clause does not limit any right or remedy available under the Australian Consumer Law.

7.4 Trial changes A Trial is a separate service. Rescheduling a Trial does not by itself cancel the Wedding Booking.

7.5 Events outside reasonable control Sometimes an event outside a person’s reasonable control may affect a wedding. Examples may include severe weather, government restrictions, venue closure, serious illness, injury, emergency or bereavement.

If the event prevents your wedding from proceeding: contact us as soon as reasonably possible. We will work with you in good faith to determine whether the booking can be transferred to another available date or another reasonable arrangement can be made. Depending on the circumstances, an arrangement might include, for example, holding amounts paid as a credit toward an available new wedding date or other Lia Hanson Hair services for up to 18 months. Any such arrangement will be agreed with you and remains subject to your rights under applicable law. Any amount retained, refunded or credited will be determined having regard to the circumstances, services already provided, reasonable costs and losses, and your rights under applicable law.

If the event prevents our assigned Stylist from attending: clause 8 applies and we will first make reasonable efforts to provide an appropriate substitute. If Lia Hanson Hair ultimately cannot provide the contracted wedding-day service, clause 7.2 applies. Nothing in this clause requires either party to do something unlawful or unsafe.

8. Your Stylist and our team

8.1 You are contracting with Lia Hanson Hair. Services may be provided by Lia Hanson, members of the Lia Hanson Hair team or suitably qualified independent contractors engaged by the business. Where your accepted quote expressly identifies Lia or another particular Stylist as an agreed part of the service, we will make reasonable efforts to provide that Stylist.

8.2 If an assigned Stylist cannot attend because of illness, injury, emergency or another circumstance outside their reasonable control, Lia Hanson Hair may arrange another suitably qualified Stylist or contractor where this is consistent with the accepted booking. Where reasonably possible, the replacement Stylist will be provided with relevant Trial notes, timing and style information necessary to perform the service. There will be no additional Stylist substitution fee.

8.3 We cannot guarantee that a substitute will be available in every circumstance. If we cannot provide the contracted service, clause 7.2 applies.

8.4 Your booking is with Lia Hanson Hair. Questions or complaints concerning services provided by a team member or contractor should therefore be raised directly with Lia Hanson Hair so that the business can investigate and respond. Nothing in this clause limits any legal right or remedy that cannot lawfully be limited.

9. Wedding Day

9.1 Early starts and accommodation Where an early start, travel distance or location reasonably requires accommodation or other special travel arrangements, these requirements and applicable charges will be disclosed in your quote or otherwise agreed with you before they are incurred.

9.2 Travel and parking Travel charges applicable to mobile bookings will be disclosed in your quote. Reasonable parking charges necessarily incurred in providing the service, including hotel or venue parking where reasonably required, may be charged where this has been disclosed or agreed as part of the booking arrangements.

9.3 Delays and overtime Your agreed schedule is important because hairstyling must ordinarily be completed before other wedding-day events. You and your party are responsible for being present and ready for each scheduled service at the agreed time. If members of the party are late or otherwise unavailable and there is insufficient time to complete all booked services before the agreed finish time, we will make reasonable efforts to complete as much as practicable. Where a delay caused by circumstances outside our control requires a Stylist to remain beyond the agreed finish time, and the Stylist is available to remain, additional time may be charged at the overtime rate stated in your accepted quote, calculated in 15-minute increments per Stylist. We will not charge overtime without making you aware that overtime is being incurred. We are not responsible for a delay caused by circumstances outside our reasonable control, subject to applicable law.

9.4 Working area Please provide reasonable access to the service location at the agreed time and a safe, clean and adequately lit working area with appropriate seating, workspace and access to electricity.

9.5 Hair, allergies and safety Please tell us before your appointment about information reasonably relevant to safely performing your service, including extensions, recent chemical treatments, known allergies, scalp conditions or sensitivities. A Stylist may decline, stop or modify a service where they reasonably believe continuing would create a health or safety risk. Where a service cannot safely be performed, we will discuss the available options with you. If we decline a service because we reasonably believe it cannot be performed safely, that service will not be charged. Nothing in this clause excludes liability that cannot lawfully be excluded.

9.6 Respectful and safe environment Our Stylists will treat you and your party professionally and respectfully. We require a safe working environment and reasonable, respectful treatment of our employees and contractors. A Stylist may pause or stop a service if they reasonably believe they are experiencing threatening behaviour, harassment, abuse, violence, serious intimidation or an unsafe working environment. Where reasonably practicable, we will first give the client an opportunity to address the problem. Where the circumstances are sufficiently serious that continuing the service would not reasonably be safe or appropriate, the Stylist may leave. Any payment consequences will reflect services provided and reasonable loss or costs incurred and will remain subject to applicable law.

10. Photography, portfolio use and reviews

10.1 We will only use identifiable photographs or video of you or members of your party for our portfolio, website, advertising or social media where the appropriate consent has been obtained. You may tell us if you do not wish to be photographed or have content published. Where consent is withdrawn, we will deal with the request in accordance with applicable law and any reasonable limitations applying to material already published or otherwise in use.

10.2 We welcome genuine feedback. If you believe something has gone wrong, we encourage you to contact Lia Hanson Hair promptly so that we have a reasonable opportunity to investigate and, where appropriate, resolve the issue. Nothing in these terms prevents you from making an honest review, complaint or exercising a legal right.

11. Privacy

We collect information reasonably necessary to respond to enquiries, prepare quotes, manage bookings and provide our services. This may include your name, contact information, wedding information, service preferences and information you choose to provide that is relevant to safely providing hair services.

We will handle personal information in accordance with privacy laws applicable to the business.

Health, allergy, scalp or other sensitive information supplied for the purpose of safely providing a service will not be supplied to advertising platforms for advertising matching.

Where we use customer contact information for advertising measurement, audience matching or similar marketing purposes, we will do so only where lawful and subject to any applicable consent, notification and opt-out requirements.

We do not sell customer personal information.

12. If something goes wrong

12.1 If you have a concern about a service, please tell Lia Hanson Hair as soon as reasonably possible. Where practicable, we ask that concerns relating to a completed service be raised within 7 days because prompt notification may make the issue easier to investigate and resolve. Failure to notify us within 7 days does not remove or limit any right or remedy available to you under the Australian Consumer Law or other applicable law. We will make reasonable efforts to acknowledge complaints promptly and resolve them fairly. We will aim to acknowledge your complaint within 2 business days and provide a substantive response within 14 days.

12.2 If we cannot resolve a dispute directly, either party may propose mediation or another appropriate dispute-resolution process. Where reasonably practicable, both parties are encouraged to attempt to resolve the dispute before commencing formal proceedings. Nothing in this clause prevents either party from exercising a right to approach Consumer Affairs Victoria, VCAT, a court or another body where entitled to do so.

12.3 These terms are governed by the laws applicable in Victoria, Australia.

13. Australian Consumer Law and liability

13.1 Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded, restricted or modified by these terms. Among other things, services supplied to consumers must be provided with due care and skill and, where applicable, be reasonably fit for a purpose or result made known to us. Depending on the circumstances and the law, remedies for a failure to comply with a consumer guarantee may include having a problem remedied, cancelling the affected service, receiving a refund or price reduction, or compensation for reasonably foreseeable loss or damage. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability where doing so would be unlawful.

13.2 To the extent permitted by law, Lia Hanson Hair is not responsible for loss or damage to the extent that the loss or damage was caused by: (a) an act or omission of the client or another person outside our reasonable control; (b) incorrect or incomplete information supplied to us; (c) a failure to disclose information reasonably necessary for us to safely provide the service; (d) delays caused by members of the bridal party, the venue or other suppliers; or (e) another event outside our reasonable control, except to the extent that the loss or damage was caused or contributed to by a failure by Lia Hanson Hair to comply with its legal obligations.

13.3 Nothing in these terms excludes or limits liability where liability cannot lawfully be excluded or limited.

13.4 Severability If a provision of these terms is determined to be void, unfair or unenforceable, it will be treated as removed or limited to the extent required by law. The remaining provisions continue to operate where they are capable of doing so.

14. Accepting these terms

14.1 You accept these terms when you accept them through our quote or booking system or pay the Booking Fee after being provided with or given reasonable access to these terms, whichever occurs first. We may record the version of the terms accepted and the date of acceptance and provide you with a copy for your records.

14.2 The version of these terms applying to your Wedding Booking is the version provided to you when the booking is accepted. We may update these terms from time to time for future bookings. Unless required by law or expressly agreed with you, changes to these terms will not retrospectively alter a Wedding Booking that has already been secured.